Insurance Surveyor

Senior Surveyor/contracts manager

The Role:
Reporting to the Technical Repair Performance Director, the Senior Surveyor/Contract Manager’s role is to ensure that the Repair Solutions contractors complete high value and complex repairs safely, correctly and efficiently, providing all necessary support to contractors to help them do that.

The senior surveyor provides technical expertise to the network and colleagues, and so needs experience and qualifications within construction and/or claim management, and ideally the insurance repair market.

Main duties / responsibilities:

- To work with contractors to ensure revenue targets on complex repairs are achieved
- To work with contractors to ensure performance and compliance on complex repairs
- To work with contractors to ensure adequate contractor capacity / forecasting
- Completing Quality audits
- Ensuring compliance with all relevant legislation
- Workflow targets
- Contractor Health & Safety compliance
- Complaint handling on complex repair cases
- Supporting Supply Chain Managers on technical issues
- Surge/event planning and management
- Contractor training
- New complex repair contractor identification, induction, and development
- Data accuracy
- Interpretation of MI
- Assist in Debt management and resolution
- Promoting Sedgwick Repair Solutions within Sedgwick and liaising with offices as required
- Ensuring Repair Solutions fulfils its obligations as Principal Contractor

You will have/will be:

- A thorough understanding of construction
- A construction or claims qualification, degree plus CIOB, RICS, CII or be working towards
- Able to effectively influence those at a senior level
- Professional in your approach to dealing with issues and colleagues
- Appreciation of confidentiality and discretion
- Strong organisational or administrative skills with attention to detail and a methodical approach
- Focused on delivering outstanding customer service to the Sedgwick’s internal customers and contractors
- IT literate and a comprehensive understanding of Windows based programmes to include Word, Excel and Outlook is essential
- The ability to communicate clearly and confidently with a range of people, both on the phone and face-to-face
- Strong teamwork skills are essential
- Superb communicator with 1st class customer service
- Full UK driving licence - This is essential

What will you get for this role?
- Competitive salary depending on skills, experience and qualifications
- Company car/car allowance
- Flexible working for most vacancies
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection

Pay: £40,000.00-£45,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: On the road