Customer Service Representative

2 days ago


Londonderry County Borough, United Kingdom Firstsource Solutions UK Ltd Full time

About the Role

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We are seeking an experienced Energy Specialist to join our team at Eon Next. As a key point of contact for customers, you will provide exceptional support and service, promoting products and services that meet customer needs and expectations.

This role involves providing excellent customer service, showing continuous support, and helping customers with technical issues related to their online accounts or Smart Meters. You will also be responsible for upselling the benefits of a Smart Meter, aiming to have one installed, and assisting with organizing home moves, answering general enquiries, and educating customers on how to manage their energy usage and bills.

You will need to handle customer objections and potential complaints, ensuring you are doing the right thing for our customers and matching products to their needs. This includes upselling Smart Meters and guiding customers in resolving their issues.

As part of our commitment to employee development, you will undergo comprehensive training, including 7 weeks of training in both classroom and Academy settings, taking live calls with support readily available. This training is fully paid for, and you will receive continuous support throughout the process.



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