Customer Service Representative with EON

1 week ago


Londonderry County Borough, United Kingdom Firstsource Solutions UK Ltd Full time
**Job Summary**This role is for an energetic and motivated individual to work as an Inbound Energy Support Expert with EON Next. The main responsibility will be ensuring that our customers receive a high level of service through offering support, listening, and promoting our products and services which meet their needs and expectations. Key tasks include communicating with customers, providing excellent customer service, and guiding them on how to manage their energy usage and bills. You will also need to handle customer objections and complaints while matching products to their needs.

**Key Responsibilities**

  • To provide exceptional customer service by being available to answer calls and resolve technical issues
  • To promote the benefits of a Smart Meter and upsell where appropriate
  • To educate customers on how to manage their energy usage and bills


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