Customer Service Manager
15 hours ago
**Job Title:** Retail Supervisor
**Estimated Salary:** £32,000 - £42,000 per annum, depending on experience.
Job Summary:
We are looking for a highly skilled Retail Supervisor to join our team at FD Exchange Ltd t/a CeX. As a Retail Supervisor, you will be responsible for leading a team of sales assistants to deliver outstanding customer service and achieving high levels of customer satisfaction.
Main Responsibilities:
- Lead and motivate a team of sales assistants to achieve high levels of customer satisfaction
- Develop and implement plans to improve customer service and drive sales growth
- Monitor store performance and address specific issues
- Maintain good standards of housekeeping and merchandising
Requirements:
- Proven track record as a supervisor or team leader
- Excellent customer service skills
- Strong communication and delegation skills
- Able to work in a fast-paced environment
What We Offer:
- Casual dress policy
- Employee discount scheme
- Pension fund
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