Customer Service Manager

15 hours ago


Londonderry County Borough, United Kingdom FD Exchange Ltd ta CeX Full time

**Job Title:** Retail Supervisor

**Estimated Salary:** £32,000 - £42,000 per annum, depending on experience.

Job Summary:

We are looking for a highly skilled Retail Supervisor to join our team at FD Exchange Ltd t/a CeX. As a Retail Supervisor, you will be responsible for leading a team of sales assistants to deliver outstanding customer service and achieving high levels of customer satisfaction.

Main Responsibilities:

  • Lead and motivate a team of sales assistants to achieve high levels of customer satisfaction
  • Develop and implement plans to improve customer service and drive sales growth
  • Monitor store performance and address specific issues
  • Maintain good standards of housekeeping and merchandising

Requirements:

  • Proven track record as a supervisor or team leader
  • Excellent customer service skills
  • Strong communication and delegation skills
  • Able to work in a fast-paced environment

What We Offer:

  • Casual dress policy
  • Employee discount scheme
  • Pension fund


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