Front of House Specialist

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom Knights Full time
Job Title: Front of House Specialist

We are seeking a highly motivated and organized individual to join our team as a Front of House Specialist. In this role, you will be responsible for delivering exceptional customer experiences in our office environment.

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.

Job Description:

Company Overview

Knights is a leading legal and professional services business with 26 office locations across the UK. Our company values include empowering our people to deliver outstanding advice and service to our clients.

This role is part of our Business Services team, responsible for providing operational support to our offices.

As a Front of House Specialist, you will be the first point of contact for guests and colleagues, ensuring a warm welcome and a positive experience in our office.

Key Responsibilities
  1. Lead a small team of four staff members, allocating breaks and working hours
  2. Ensure front of house is always presentable and welcoming
  3. Conduct regular floor walks to maintain a clean and tidy environment
  4. Order stock, including consumables and stationery
  5. Host events and presentations
  6. Report maintenance needs and oversee contractors
  7. Act as a local representative for other Business Services teams
  8. Work closely with the Hospitality team
  9. Undertake stock checks and provide reports to the central team
Requirements
  • Presentation skills and attention to detail
  • Excellent written and verbal communication skills
  • Flexibility to work early starts or later finishes
  • IT literacy, Microsoft Word and Excel
  • Willingness to go above and beyond


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