Store Operations Manager

2 days ago


WellsnexttheSea, Norfolk, United Kingdom A.F. Blakemore & Son Ltd Full time

About the Role

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  • Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during duty shifts.
  • Assisting the Store Manager to deliver all store operations, objectives and KPIs.
  • Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
  • Carrying out performance management/absence management as appropriate.
  • Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
  • Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
  • Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
  • Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Tenbury Wells.
  • Adhering to all company policies and procedures and processes.
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Key Requirements

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  • Previous management or supervisor experience within a food retail or similar fast-paced operation.
  • Committed to achieving and sustaining exceptional customer service standards.
  • Able to plan, organise and prioritise effectively.
  • Ability to communicate and influence at all levels.
  • Able to take appropriate action and make decisions.
  • Committed to promoting collaborative working.
  • Enthusiastic and flexible with a positive attitude.
  • Committed to developing own skills and apply learning to improve own performance.
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What We Offer

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  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
  • Cycle to work scheme.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development opportunities.
  • Gain hands-on experience in a high volume, fast paced environment.
  • Enhanced Maternity & Paternity pay packages.
  • Flexible working hours opportunity.
  • Excellent additional benefits package including: 50p/h plus bonus opportunity, 5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
  • Wellbeing support - access to emotional support, counselling, legal and financial advice.
  • Company Pension Scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • NEST pension scheme.
  • Extra Holiday - Purchase Scheme.
  • Long Service Awards.
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About Us

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We are A.F. Blakemore & Son Ltd, a dynamic and innovative retail, wholesale and foodservice business committed to delivering exceptional customer experiences and staying at the forefront of industry trends.



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