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Complaints Team Lead

1 month ago

Chesham Bois, Buckinghamshire, United Kingdom Think Specialist Recruitment Full time
Job Description

The Complaints Senior Advisor will be responsible for managing customer complaints through to resolution in a customer-focused team with some leadership experience. This role involves working closely with the team to allocate and manage cases, ensuring that all complaints are processed within 30 working days.

Main Responsibilities
  1. Allocate and manage cases, processing complaints within 30 working days.
  2. Gather and review supporting documentation to ensure that all relevant information is considered when making decisions.
  3. Draft clear explanations for decisions and communicate these to customers in a timely manner.
  4. IDentify non-compliance and take appropriate action to prevent recurrence.
  5. Provide training and guidance to junior team members on complex cases.
  6. Buld and present PowerPoint presentations to stakeholders.
Skills and Qualifications
  • Proven track record of managing customer complaints.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
Salary and Benefits

The successful candidate can expect a competitive salary of £48,000 per annum, depending on experience. This hybrid-based opportunity requires a commutable area to Amersham, with a minimum of 2 office days a week.