Internal Sales Support Specialist
1 week ago
The Internal Sales Support Specialist will process and manage incoming customer orders, pro-forma invoices, and returns. They will also up-sell products, develop strong relationships with customers, and collaborate with the external sales team to drive sales and profitability.
This role requires a strong people skills and results-driven mindset. The ideal candidate should have 1.5 - 3 years' experience in a busy office environment, preferably in internal sales.
Key Responsibilities:
- Process and manage incoming customer orders, pro-forma invoices, and returns
- Upsell products and identify opportunities to increase sales growth
- Develop strong relationships with customers to maximise repeat business
- Collaborate closely with the external sales team to drive sales and profitability
- Meet personal and team targets, as well as set KPIs
- Handle customer inquiries, complaints, and provide appropriate solutions
- Ensure timely communication with warehouses for order fulfilment and dispatch
- Manage incoming phone calls and email inquiries efficiently
We offer a competitive package, including a base salary of £26-28,000 per annum, great bonus scheme and commission, 25 days annual leave plus statutory holidays, company pension scheme, and free car parking.
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