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Customer Complaints Resolution Specialist

1 month ago

Chesham Bois, Buckinghamshire, United Kingdom Think Specialist Recruitment Full time
Job Title

Complaints Senior Advisor

Company Overview

Think Specialist Recruitment is seeking a skilled professional to join our team as a Complaints Senior Advisor. This role will involve managing customer complaints through to resolution in a customer-focused team with some leadership experience.

Key Responsibilities
  • Manage and allocate cases, processing complaints within 30 working days.
  • Gather supporting documentation and trace case progress.
  • Analyse evidence and draft clear explanations for decisions.
  • Identify non-compliance and take action.
  • Maintain accurate records of complaints and documentation.
  • Supervise the team and provide guidance on complex cases.
  • Build and present PowerPoint presentations and interpret data.
  • Respond to queries and provide timely resolutions.
Requirements
  • Previous customer service complaints handling experience.
  • PowerPoint experience.
  • Strong attention to detail and ability to multi-task.
  • Great team player with positive attitude and strong written and verbal communication skills.
Benefits

This hybrid-based opportunity requires a commutable area to Amersham, with a minimum of 2 office days a week. The successful candidate can expect a competitive salary of £45,000 per annum, depending on experience.