Service Manager

6 days ago

Hove, Brighton and Hove, United Kingdom Change Grow Live Full time

About the Role:

We are seeking a highly skilled and experienced Service Manager to lead our team at the St Thomas Fund, a service provided by Change Grow Live. As a Service Manager, you will be responsible for creating and maintaining a Psychologically Informed Environment, ensuring that every aspect of our service reflects our core values.

Key Responsibilities:

  • Leadership and Management: Lead and motivate your team to provide high-quality care and support, fostering a strength-based recovery culture where every individual is treated with unconditional positive regard.
  • Continuous Improvement: Work closely with staff, clients, and stakeholders to ensure our service continually evolves and improves, meeting all contractual targets and exceeding expectations.
  • Professional Development: Empower your team by supporting their professional growth, ensuring they have the skills and confidence to meet the diverse needs of those we serve.
  • Quality Assurance: As the registered manager with the Care Quality Commission (CQC), you will ensure full compliance with all regulatory frameworks and be responsible for the overall quality and safety of our service.
  • Stakeholder Engagement: Build and nurture strong relationships with multi-agency partners, commissioners, and the local community, ensuring integrated and effective pathways for recovery.
  • Strategic Leadership: Oversee budget management, service protocols, and performance indicators, driving service excellence and ensuring that best practices are shared and celebrated.

About You:

We are looking for a compassionate and skilled professional who is committed to delivering high-quality services and making a meaningful impact in the lives of others. To succeed in this role, you should have:

  • Deep Understanding: You have a strong grasp of the importance of delivering quality services and understand the needs of individuals who have experienced trauma. Experience in working within Psychologically Informed Environments is a plus.
  • Relevant Experience: Your background includes working in drug and alcohol services, housing, or related fields. You are familiar with the Care Quality Commission (CQC) regulations and are either in possession of or working towards a recognised qualification in health, social care, or management.
  • Leadership Abilities: You bring well-developed leadership skills, capable of guiding a team with flexibility and initiative. You are also experienced in project development and management, recovery coordination, and the delivery of substance misuse treatment interventions.
  • Staff Development: You are committed to supporting your team's growth through structured supervision, appraisal, and learning development processes. You believe in fostering a positive working environment where staff can thrive.
  • Partnership and Collaboration: You value collaboration and have a track record of working effectively with a range of statutory and voluntary agencies. You understand the importance of partnership in delivering the best possible outcomes for those you support.
  • Administrative Skills: You have strong administrative, recording, and reporting skills, with an understanding of budgeting and financial targets.
  • Commitment to Inclusivity: You are dedicated to promoting diversity and equal opportunities in your work and have a good knowledge of safeguarding procedures for children and adults at risk.
  • Service User Involvement: You believe in actively involving individuals in their own care, ensuring they have a voice and can contribute to the development of the service.

Why Join Us?

This is a unique opportunity to lead a service that truly makes a difference in people's lives. At Change Grow Live, you will be part of a dedicated team, supported by a forward-thinking organisation that values your contributions and invests in your professional development.

We Offer:

  • Competitive salary and benefits package.
  • Ongoing professional development and training.
  • 25 days holiday (+ bank holidays), increasing yearly for the first five years.
  • Wellness initiatives and employee assistance programs.
  • Contributory pension scheme.
  • Various discounts and benefits.
  • Opportunities for career development and progression.
  • Refer a Friend Scheme

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