Resident Services Coordinator

2 days ago

Hove, Brighton and Hove, United Kingdom urbanbubble Full time
About the Role

We're seeking a highly skilled and motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community, you will play a vital role in ensuring the smooth operation of our properties and providing exceptional customer service to our residents.

Key Responsibilities
  • Manage prospect and lead interactions, providing timely and effective communication to internal stakeholders.
  • Conduct apartment inspections, identifying and reporting any maintenance issues to ensure a high standard of living for our residents.
  • Administer tenancies and renewals, ensuring all necessary documentation is completed and up-to-date.
  • Coordinate check-out appointments with third-party inventory clerks, ensuring a seamless transition for our residents.
  • Deliver move-in inductions to new residents, providing a warm welcome and ensuring they feel at home.
  • Chase arrears for the first half of the month, working closely with residents to negotiate payment plans approved by our landlords.
  • Update arrears reports with any amendments and updates, maintaining accurate records for our team.
  • Serve section 8's and section 21's when applicable, ensuring compliance with all relevant regulations.
  • Support and cover the front-of-house team intermittently, assisting with tenant inquiries and ensuring lunch breaks are covered consistently.
  • Assist with the organization and planning of residents' events, fostering a sense of community and connection among our residents.
Requirements
  • Previous experience in lettings or property management is essential.
  • Strong customer service skills, with the ability to handle difficult situations in a fast-paced environment.
  • Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems.
  • ARLA qualification is desirable, but not essential.
About urbanbubble

We're not your typical property company. We're the North West's leading property managing agent, redefining the way properties are run through community building, customer care, and innovation. Our team delivers outstanding customer experiences, serving 14,000 residents and growing. We're looking for bold, ambitious, and resourceful team members to manage and create communities that truly make a difference.

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