Customer Service Representative

2 weeks ago


Marlow, United Kingdom Cpl Life Sciences Full time
Job Title: Customer Service Representative - Spanish Speaking

We are seeking a highly skilled Customer Service Representative to join our team at Cpl Life Sciences. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving complaints and issues in a timely and professional manner.

Key Responsibilities:
  • Provide initial triage of complaints from all channels and serve as the first point of contact with customers
  • Ensure accuracy of data from customers to make the initial identification of the complaint code
  • Conduct data entry and coordination of work through the appropriate channels as determined by established business rules
  • Handle escalations for complex complaints and serve as a subject matter expert in designated products
Requirements:
  • Spanish fluent speaking and writing skills
  • High school diploma or equivalent required; college or a 2-year associate degree preferred
  • Experience in a quality environment or customer service support role, preferably in a healthcare setting
  • Strong attention to detail, critical thinking, and ability to work independently with minimal direction
  • High quality customer service skills and ability to express ideas clearly in both written and oral communications
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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