Customer Service Representative

1 day ago


Feltham, Greater London, United Kingdom Parkside Office Professional Full time
About the Role

Parkside Office Professional is seeking a highly skilled Customer Service Executive to manage the planning, receipt, and action of all orders and queries to lead time.

Key Responsibilities
  • Order Management: Ensure all customer orders are captured and processed to DHL within the expected timeframe, checking stock availability and prioritizing orders accordingly.
  • Customer Enquiries: Process customer enquiries via email, phone, or other communication methods to provide an exceptional brand experience.
  • Credit Released Orders: Adjust and process credit released orders to lead time and ensure timely completion before the daily cut-off.
  • Team Objectives: Contribute to the evolution of team objectives and procedures by identifying areas for improvement within the role.
  • KPIs: Work with the team to maintain and improve Customer Service Key Performance Indicators.
Logistics
  • Issue Resolution: Manage issues raised within the 3PL Exceptions Report with customers and the Sales manager.
  • Logistics Liaison: Liaise with the logistics partner (DHL) and internal Logistics team to resolve stock issues and facilitate order completion.
  • Non-Compliance: Investigate and dispute non-compliance charges when possible.
  • Export Documentation: Prepare export documentation to facilitate the movement of goods.


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