Customer Service Representative

9 hours ago

Feltham, Greater London, United Kingdom South East Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring our guests have an enjoyable and memorable visit.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk, handling bookings, and ensuring a smooth and efficient check-in process.
  • Host events and parties, ensuring a fun and engaging experience for our guests.
  • Work collaboratively with the team to maintain a clean and tidy environment, adhering to health and safety standards.
  • Develop strong relationships with customers, identifying opportunities to upsell and promote our services.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.
  • Free bowling and food when working 6 hours or more.
  • Enhanced maternity, paternity, and adoption leave.
  • Medicash health care cash back scheme.
  • Employee assistance program.
  • Free counseling.
  • Life assurance – 2 x annual salary.
  • Long service awards.
  • Recommend a friend scheme.
  • On the spot rewards.

Career Development

We are committed to developing our team members and providing opportunities for career growth. Many of our managers started as team members and have progressed into senior roles. If you are looking for a challenging and rewarding career, we encourage you to apply.

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