Ecommerce Customer Service Representative

5 days ago


Feltham, Greater London, United Kingdom Reed Full time

Job Summary

We are seeking a highly skilled and customer-focused Ecommerce Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Develop and Implement Customer Service Strategies
    • Design and deploy a strategy to deliver best-in-class customer service by developing tools and systems to enhance the customer experience with e-commerce and corporate gifting, improve communication flow, and solve challenges in the quickest, simplest, and easiest way possible.
  • Process and Prioritize Customer Enquiries
    • Prioritize and process customer enquiries via email, phone, or any other communication method to provide customers with the best brand experience possible.
  • Engage with Customers
    • Engage with customers in a friendly and professional manner while actively listening to their concerns.
  • Provide Support and Resolve Complaints
    • Provide support for online registration, product queries, order, and delivery updates, placing orders, delays, and changes in delivery.
    • Investigate and resolve customer complaints patiently and in a timely and organized manner. Escalate processes if necessary.
  • Collaborate with the Team
    • Work effectively in a group to develop productive working relationships.

Requirements

  • Customer Service Skills
    • A genuine passion for customer service.
  • Communication and Teamwork
    • Strong verbal and written skills.
    • Ability to work effectively in a group to develop productive working relationships.
  • Attention to Detail and Problem-Solving
    • Excellent attention to detail.
    • Ability to prioritize tasks and ensure delivery of results within tight deadlines.
  • Proactivity and Initiative
    • Ability to be proactive, use initiative, and work independently or as part of a team.
  • Excellence and Finesse
    • High level of finesse and excellence required in delivery of all tasks.


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