Freight Forwarding Manager
2 days ago
We are looking for a talented Freight Forwarding Manager to lead our Ocean Freight department in providing safe, efficient, and cost-effective transportation of goods for Deep Sea Imports. As a key member of our team, you will be responsible for handling Ocean Export FCL and LCL on a start-to-finish basis, providing exceptional customer service, and building strong relationships with clients.
Responsibilities
The successful candidate will be responsible for:
- Providing a high level of customer service at all times
- Negotiating rates with shipping lines to maximise profitability while maintaining excellent service levels
- Booking jobs on the in-house system (Azyra) and arranging export entries
- Dealing with queries and resolving issues to minimise delays
- Developing and maintaining good relationships with suppliers
- Working with the commercial department to assist growth
- Keeping customers informed and updated throughout the Export process
- Invoicing and administration tasks
Requirements
To succeed in this role, you will need:
- Extensive Ocean Export experience
- A good knowledge of Ocean Export procedures and documentation
- The ability to complete customs entries
- Excellent customer service skills
- Ability to work to deadlines with accuracy
- Ability to work well within a small team and use your own initiative
- Computer literacy
- Flexible and adaptable attitude with a willingness to learn new skills
What We Offer
This role comes with a competitive salary of £52,000 per annum, plus benefits including hybrid or remote working options, 25 days annual leave increasing plus 8 bank holidays, and access to extensive learning opportunities.
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