Front Office Manager Position

3 weeks ago


London, Greater London, United Kingdom Imperial London Hotels Full time
About the Role

We are looking for an experienced Front Office Manager to join our team at the Royal National Hotel in London. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Responsibilities:

  1. Lead the front office team, providing guidance and support to ensure high standards of customer service.
  2. Analyze guest feedback and implement improvements to enhance the overall guest experience.
  3. Develop and maintain effective relationships with internal departments to ensure smooth operations.
  4. Recruit and train new team members, promoting a culture of continuous learning and development.
  5. Manage staff rotas and provide cover as needed to ensure adequate front desk coverage.

Requirements:

  • At least two years' experience in a front office management role.
  • Proven track record of delivering exceptional customer service and improving guest satisfaction.
  • Strong commercial awareness, with experience in revenue management and budgeting.
  • Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
  • Able to work under pressure, prioritizing tasks and managing multiple responsibilities.
  • Proficient in Microsoft applications and knowledge of reservation systems (Opera).

What We Offer:

  • A competitive salary of £31,113.44 per annum, plus benefits.
  • Opportunities for career development and progression within Imperial London Hotels.
  • A comprehensive benefits package, including free meals, uniform, and dry-cleaning.
  • A supportive work environment, with access to training and development programs.
  • A referral scheme offering £300 for successful referrals.
  • Employee recognition and awards programs.
  • Social events and interest-free season ticket loans/travelcard loans.
  • Discounts at local businesses and shopping retailers.
  • Access to a nursery scheme and early pay facility.
  • Mental health first aiders and employee assistance program support.

  • Front of House Lead

    4 weeks ago


    London, Greater London, United Kingdom International Arts Manager Full time

    Job Title: Front of House LeadJob DescriptionThe Front of House Lead will be responsible for overseeing the front of house and welcome team at the Young Vic. This includes managing the box office, leading a team, and providing exceptional customer service to audiences, staff members, contractors, and visitors.Key Responsibilities* Manage the front of house...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    We are seeking a highly skilled and experienced Facilities and Events Manager to join our team at Front of House Recruitment in London.Job Title: Senior Front Office CoordinatorEstimated Salary: £50,000 - £27/hour (Contract / TEMP TO PERM)The ideal candidate will have previous experience as a Reception Manager, Reception Supervisor, or Senior Receptionist...


  • London, Greater London, United Kingdom Elbrus Partners Office & Professional Full time

    We are seeking an experienced Front of House Receptionist and Client Assistant to join our Elbrus Partners Office & Professional team.Our ideal candidate will possess excellent customer service skills, a warm and welcoming demeanor, and a passion for delivering exceptional support.This role involves a range of responsibilities, including reception duties,...


  • London, Greater London, United Kingdom Hunter Bond Full time

    Key ResponsibilitiesAs a Murex Front Office Position Management and Risk Manager, you will be responsible for the design, build, delivery, test, and implementation of Position Management and Market Risk Management for our Front Office Murex system users.This includes working on dedicated pricing curves, market data, pricing layout, simulation layout, and...

  • Front Desk Assistant

    4 weeks ago


    London, Greater London, United Kingdom Front Recruitment Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Assistant to join our team at Front Recruitment. The successful candidate will be responsible for providing exceptional customer service, managing the front of house, and ensuring a smooth day-to-day operation.

  • Front Desk Manager

    4 weeks ago


    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: Front Desk ManagerA career-defining opportunity has arisen for a seasoned Front Desk Manager to join our esteemed Front of House Recruitment team in Central London. This pivotal role demands exceptional leadership, communication, and problem-solving skills.About the Role:This dynamic position will see you leading a small team of front-of-house...


  • London, Greater London, United Kingdom Front FM Recruitment Full time

    We are seeking a highly skilled Front of House Services Manager to join our team at Front FM Recruitment. As a key member of our operations team, you will be responsible for leading front-of-house teams in delivering exceptional customer service. Key responsibilities include developing and maintaining effective client relationships, monitoring service...


  • London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Front Office Management RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Hilton London Canary Wharf. As a key member of our operations team, you will be responsible for overseeing the entire Front Office operation to maintain high standards.The ideal candidate will have previous supervisory experience in Front...


  • London, Greater London, United Kingdom Cheval Collection Ltd Full time

    Cheval Collection Ltd has an exciting opportunity for a Front Office Manager to lead their front office team. This role will ensure the smooth running and efficient operation of the front office department over both residences.About the RoleThe successful candidate will report directly to the Operations Manager and be responsible for ensuring that you and...


  • London, Greater London, United Kingdom Elbrus Partners Office & Professional Full time

    We are seeking a highly skilled Front Office Coordinator to join our team at Elbrus Partners Office & Professional.The ideal candidate will have excellent customer service skills and be able to provide a high level of support to clients in a luxury office environment.This role offers a unique blend of reception, administration, events, meeting room setup and...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Overview:We are seeking a highly skilled and experienced Office Ambassador to join our Front of House team in London. As an ambassador for our law firm, you will be responsible for providing exceptional customer service to senior partners, UHNW clientele, and other visitors.The ideal candidate will have previous corporate reception experience, with a...

  • Front Office Manager

    4 weeks ago


    London, Greater London, United Kingdom Ennismore Full time

    Job Title: Front Office ManagerWe are seeking a skilled and experienced Front Office Manager to join our team at The Hoxton Shepherd's Bush. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive.Responsibilities:Manage the day-to-day operations of our front...


  • London, Greater London, United Kingdom Marriott International Full time

    Job OverviewWe are seeking a highly skilled Front Office Operations Manager to join our team at Marriott International.About the RoleThis is an exciting opportunity to work in a fast-paced environment and contribute to delivering exceptional guest experiences.Key ResponsibilitiesAssist the Front Office Manager in administering front office functions and...


  • London, Greater London, United Kingdom COMO The Halkin Full time

    Job Title: Front Office Operations ManagerWe are seeking an experienced Front Office Operations Manager to join our team at COMO The Halkin in London. This is a fantastic opportunity to lead and manage the front office team, ensuring seamless guest experiences.About the Role:This role will involve managing daily operations of the front office department,...


  • London, Greater London, United Kingdom AccorHotel Full time

    As a Front Office Operations Manager at AccorHotel, you will play a key role in ensuring the smooth day-to-day operation of our Front Office. Your responsibilities will include working closely with the Front Office Manager to optimize room bookings and manage overbooking levels.You will be responsible for answering phones, responding to guest requests, and...


  • London, Greater London, United Kingdom WESSEX WATER SERVICES LIMITED Full time

    Job Title: Front Office ManagerWe are seeking a skilled and experienced Front Office Manager to join our team at Threadneedles Hotel in Central London.This is a fantastic opportunity to lead the smooth running of our front-of-house operation, ensuring all guests have a unique and enjoyable experience with us. You will be responsible for managing the...

  • Front Desk Manager

    4 weeks ago


    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: Front Desk ManagerLocation: London, UKSalary: £50,000 per year or £27 per hour (contract/TEMP TO PERM)This is a leadership role for a Front of House Recruitment firm in London. We are seeking an experienced Reception Manager to manage our front-of-house team and provide exceptional customer service.Responsibilities:Team Management: Oversee a...


  • London, Greater London, United Kingdom AccorHotel Full time

    We are seeking a highly skilled Front Office Night Manager to join our team at AccorHotel.The successful candidate will oversee the running of the front desk overnight, ensuring a smooth transition between day and night teams. This role requires exceptional leadership skills, ability to work under pressure, and a keen eye for detail.About the Role:This is a...

  • Front Office Manager

    4 weeks ago


    London, Greater London, United Kingdom Riu Hotels and Resorts Full time

    **About the Role:**We are seeking a skilled Front Office Supervisor to join our team at RIU Hotels & Resorts.The successful candidate will oversee the daily operations of the front office department, ensuring exceptional guest service and efficient check-in and check-out procedures.As a key member of the front desk team, you will assist in managing staffing...


  • London, Greater London, United Kingdom Marriott International Full time

    Job SummaryAs a Front Office Operations Manager, you will be responsible for overseeing the day-to-day operations of the Front Desk and supervising staff to ensure exceptional customer service. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering memorable guest experiences.The ideal candidate will have...