Country House Hotel and Spa Deputy Operations Manager

2 days ago


Matlock, Derbyshire, United Kingdom Hospitality Staffing UK Full time
Deputy General Manager Job Opportunity

Company Overview:

Hospitality Staffing UK is a leading provider of hospitality professionals, with a reputation for excellence in delivering top-notch talent to the industry's most discerning clients.

Salary:

The salary for this role is £38,000 per annum, reflecting the hotel's commitment to attracting and retaining exceptional individuals who embody its values and standards.

Job Description:

We are seeking a highly motivated and results-driven Deputy General Manager to join our team at a 4-star hotel in Derbyshire. As a key member of the leadership team, you will play a critical role in ensuring the smooth day-to-day operations of the hotel, driving revenue growth, and delivering exceptional guest experiences.

Key Responsibilities:

  • Directly accountable for all departments, specifically food and beverage and banqueting.
  • Strong knowledge of food & beverage to increase sales and service.
  • Play an active role in the operations management of the business at all times.
  • Ensure 4-star service is delivered without fail.
  • Monitor and act on guest feedback, handling complaints and where possible intercepting problems before they become a complaint.
  • Ensure team members are performing their role, providing assistance when required and keeping the team motivated.
  • Plan well for all aspects of the business and be fully aware of forthcoming business.
  • Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met.
  • Support the General Manager in the development and success of the business and lead the team when the General Manager is away from the business.
  • Be an integral part of the re-launch of the Restaurant after refurbishment and support the F&B team in operational standards.

Requirements:

  • Able to engage with staff and guests alike.
  • Deliver a high level of guest care consistently.
  • Attention to detail, ensuring both the hotel and staff are well presented.

Benefits:

This role offers a competitive salary, excellent benefits package, and the opportunity to work with a reputable and award-winning hotel brand.



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