Operations Manager

5 days ago


Matlock, Derbyshire, United Kingdom HOTELCARE Full time

Job Description:

HOTELCARE is seeking an experienced Operations Manager to lead our hotel services team. As a key member of our management team, you will be responsible for ensuring the highest standards of cleanliness, customer satisfaction, and staff performance.

Key Responsibilities:

  • Manage wages in line with productivity targets to ensure accurate scheduling of hours and effective organization of workload and staff.
  • Oversee PR performance and take necessary action to improve results.
  • Control overheads by reviewing orders against budget and adhering to company policies.
  • Maintain cleanliness standards according to client expectations and feedback.

Business Responsibilities:

  • Action all company systems on time and adhere to established procedures.
  • Recruit quality staff through professional interviewing techniques and selection standards to maintain headcount.
  • Train staff to meet job requirements and brief them regularly on key performance areas.
  • Communicate with clients and review feedback daily to ensure SLA delivery.
  • Demonstrate initiative and adapt a hands-on approach to deliver required results.
  • Maintain a good professional relationship with clients at all times.

Commercial Responsibilities:

  • Ensure management hours are managed in line with budget.
  • Manage site costs to achieve profitability.
  • Maximize revenue through achievement of PR targets and efficient use of resources.

Requirements:

  • Strong leadership and communication skills.
  • Ability to manage budgets and control costs.
  • Excellent organizational and time management skills.
  • Experience in hotel operations or related field.

Benefits:

  • A competitive salary of approximately £35,000 per annum.
  • A personal development plan to support your induction and career growth within HOTELCARE.
  • Career progression opportunities.
  • Automatic enrollment into a workplace pension scheme.
  • Recognition, incentives, and awards for outstanding performance.
  • Up to 28 days paid holidays.

Salary:

£35,000 per annum.

Location:

Varies.


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