Operations Manager
5 days ago
Job Description:
HOTELCARE is seeking an experienced Operations Manager to lead our hotel services team. As a key member of our management team, you will be responsible for ensuring the highest standards of cleanliness, customer satisfaction, and staff performance.
Key Responsibilities:
- Manage wages in line with productivity targets to ensure accurate scheduling of hours and effective organization of workload and staff.
- Oversee PR performance and take necessary action to improve results.
- Control overheads by reviewing orders against budget and adhering to company policies.
- Maintain cleanliness standards according to client expectations and feedback.
Business Responsibilities:
- Action all company systems on time and adhere to established procedures.
- Recruit quality staff through professional interviewing techniques and selection standards to maintain headcount.
- Train staff to meet job requirements and brief them regularly on key performance areas.
- Communicate with clients and review feedback daily to ensure SLA delivery.
- Demonstrate initiative and adapt a hands-on approach to deliver required results.
- Maintain a good professional relationship with clients at all times.
Commercial Responsibilities:
- Ensure management hours are managed in line with budget.
- Manage site costs to achieve profitability.
- Maximize revenue through achievement of PR targets and efficient use of resources.
Requirements:
- Strong leadership and communication skills.
- Ability to manage budgets and control costs.
- Excellent organizational and time management skills.
- Experience in hotel operations or related field.
Benefits:
- A competitive salary of approximately £35,000 per annum.
- A personal development plan to support your induction and career growth within HOTELCARE.
- Career progression opportunities.
- Automatic enrollment into a workplace pension scheme.
- Recognition, incentives, and awards for outstanding performance.
- Up to 28 days paid holidays.
Salary:
£35,000 per annum.
Location:
Varies.
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