Customer Service Delivery Associate

2 weeks ago

Aylesford, Kent, United Kingdom Tesco Full time

About the role

We are seeking a skilled and customer-focused individual to join our team as a Customer Delivery Driver. As the face of Tesco out on the road, you will deliver exceptional customer service and ensure that our customers receive their shopping in a timely and efficient manner.

As a Customer Delivery Driver, you will be responsible for:

  • Ensuring the van and trays are clean and organized
  • Loading the van as required and checking the van for roadworthiness
  • Talking to customers about any changes to their order, including short code items and substitutions
  • Taking care of products and deliveries as if they were your own
  • Explaining to customers that they will not be charged any more for their substitutions
  • Delivering during the customer's time slot
  • Calling the customer before arriving at their property if early
  • Calling the store/centre if running 30 or more minutes late

You will need

  • To build relationships with colleagues to create team spirit and work together to make sure our store is the best it can be for customers
  • To be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'
  • To act quickly to respond to the changing needs of our customers and embrace change within my store
  • To be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me
  • To share ideas with my Manager and other colleagues on how we can improve our store for customers
  • To have a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points
  • To be able to adhere to the GB Domestic Driving Rules

What's in it for you

We offer a range of benefits, including flexible working hours, competitive pay, and opportunities for career development. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

About us

Tesco is a leading retailer with a commitment to serving Britain's shoppers a little better every day. Our core purpose is to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. We are proud to be an inclusive employer and welcome applications from diverse candidates.

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