Customer Service Associate

3 weeks ago


Aylesford, Kent, United Kingdom Tesco Full time

About the role

At Tesco, we're committed to delivering exceptional customer service and ensuring our customers receive the best possible shopping experience. As a Customer Delivery Driver, you'll play a vital role in achieving this goal.

Your key responsibilities will include:

  • Delivering customer shopping trips in a timely and efficient manner.
  • Providing excellent customer service and resolving any issues that may arise during the delivery process.
  • Ensuring the van and trays are clean and tidy, and that the back yard is left in a clean and tidy state.
  • Loading the van as required and checking the van for roadworthiness.
  • Talking to customers about any changes to their order, including short code items and substitutions.
  • Taking care of products and deliveries as if they were your own.
  • Explaining to customers that they will not be charged any more for their substitutions.
  • Delivering during the customer's time slot and calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

You'll need:

  • To build relationships with colleagues to create a positive team spirit.
  • To be warm and welcoming in interactions with customers and colleagues.
  • To act quickly to respond to the changing needs of our customers.
  • To be energetic and driven to deliver beyond expectations.
  • To share ideas with your Manager and other colleagues on how we can improve our store for customers.
  • To hold a UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • To adhere to the GB Domestic Driving Rules.

What's in it for you?

We offer a range of benefits, including full-time and part-time positions, to help you achieve a better work-life balance. Click to read more about the benefits we have available for our colleagues.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or on the move. We're committed to serving Britain's shoppers a little better every day, and we're looking for talented individuals like you to help us achieve this goal.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco, and we're committed to building an inclusive workplace where everyone can thrive.



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