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Customer Service Representative

2 months ago

Worthing, West Sussex, United Kingdom Matchtech Full time
{"title":"Customer Service Advisor","description":"Key Responsibilities
  • Deliver exceptional customer service by responding to inquiries and resolving issues efficiently
  • Manage administrative tasks to support the customer service team
  • Maintain accurate records and documentation
  • Adhere to company procedures and policies to ensure consistent service delivery
  • Communicate effectively with internal teams to resolve customer issues
  • Work within a 4-day on, 4-day off shift rotation
Requirements
  • Experience in customer service, preferably in the utilities sector
  • Strong administrative skills and attention to detail
  • Ability to work effectively within a rota-based schedule
  • Excellent communication skills, both verbal and written
  • Proficient in using standard office software and systems
  • Strong problem-solving abilities and a customer-focused approach
Benefits
  • Competitive hourly rate
  • Exposure to the water utilities sector
  • Supportive work environment
  • Opportunities for professional development

As a proactive Customer Service Advisor with strong administrative skills, you will be responsible for delivering exceptional customer service and supporting the customer service team.

","lang_code":"en"}