Information and Support Team Lead

4 weeks ago


Midlothian, United Kingdom The University of Edinburgh Full time

Job Summary:

The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.

This role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration.

The successful candidate will provide excellent customer service while offering face-to-face and online help and information to users while managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible, passing on those which require more specialist help.

Key Responsibilities:

  • Provide customer-focused support to students, staff, and visitors
  • Manage a high volume of enquiries both face-to-face and online
  • Work collaboratively with teams to resolve user queries
  • Develop and maintain knowledge of University services and systems

Requirements:

  • Customer-focused with proven customer service skills
  • Ability to quickly learn new IT applications and business systems
  • Well-developed written, verbal, and interpersonal skills
  • Ability to problem-solve and be accurate and methodical


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