Information and Support Team Lead
5 days ago
Job Summary:
The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.
The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration.
Key Responsibilities:
- Provide excellent customer service while offering face-to-face and online help and information to users.
- Manage a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible.
- Pass on those which require more specialist help.
- Develop and maintain a thorough knowledge of University services and systems to provide accurate and timely support.
- Work collaboratively with colleagues to achieve team objectives and contribute to a positive and inclusive team environment.
Requirements:
- Candidate must have customer focused with proven customer service skills.
- Team or service leadership skills.
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
- Well developed written, verbal and interpersonal skills.
- Ability to problem solve and be accurate and methodical.
- Ability to manage a high volume of enquiries both face-to-face and online.
- A proven ability to work well independently and as part of a team.
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