Information and Support Team Lead

5 days ago


Midlothian, United Kingdom The University of Edinburgh Full time

Job Summary:

The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.

The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration.

Key Responsibilities:

  • Provide excellent customer service while offering face-to-face and online help and information to users.
  • Manage a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible.
  • Pass on those which require more specialist help.
  • Develop and maintain a thorough knowledge of University services and systems to provide accurate and timely support.
  • Work collaboratively with colleagues to achieve team objectives and contribute to a positive and inclusive team environment.

Requirements:

  • Candidate must have customer focused with proven customer service skills.
  • Team or service leadership skills.
  • Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
  • Well developed written, verbal and interpersonal skills.
  • Ability to problem solve and be accurate and methodical.
  • Ability to manage a high volume of enquiries both face-to-face and online.
  • A proven ability to work well independently and as part of a team.


  • Midlothian, United Kingdom The University of Edinburgh Full time

    Job Summary:We are seeking a highly skilled and customer-focused Information and Support Supervisor to join our team at The University of Edinburgh.About the Role:The successful candidate will provide front-line support to students, staff, and visitors across a range of services, including Library, IT, Student Finance, and Student Administration.Key...


  • Midlothian, United Kingdom The University of Edinburgh Full time

    Job Summary:We are seeking a highly skilled and customer-focused Information and Support Supervisor to join our team at The University of Edinburgh.About the Role:The successful candidate will provide front-line support to students, staff, and visitors across a range of services, including Library, IT, Student Finance, and Student Administration.Key...


  • Midlothian, United Kingdom The University of Edinburgh Full time

    Job Summary:The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm. The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT,...


  • Midlothian, United Kingdom The University of Edinburgh Full time

    Job Summary:The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.This role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT,...


  • Midlothian, United Kingdom The University of Edinburgh Full time

    Job Summary:The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm. This role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT,...


  • Midlothian, United Kingdom Landmark Information Group Full time

    {"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our operations team, you will be responsible for delivering exceptional customer service and playing a key role in shaping the overall success of our...


  • Midlothian, United Kingdom Landmark Information Group Full time

    {"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our operations team, you will be responsible for delivering exceptional customer service and playing a key role in shaping the overall success of our...


  • Midlothian, United Kingdom Landmark Information Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the success of our business.Key ResponsibilitiesProvide high-quality customer service to internal and...

  • Bar Team Lead

    2 days ago


    Midlothian, United Kingdom Marriott International Full time

    ROLE OVERVIEWMarriott International is seeking an experienced Bar Team Lead to join our team at the Sheraton Grand Hotel & Spa in Edinburgh, Scotland.The successful candidate will be responsible for leading the Bar Team to ensure achievement of strategic departmental goals, particularly in the area of guest satisfaction.KEY RESPONSIBILITIESProvide excellent...


  • Midlothian, United Kingdom Randstad Student Support Full time

    We are seeking a reliable and detail-oriented individual to support students with disabilities in note-taking during classes. As a Student Note Taker, you will play a vital role in ensuring students have equal access to educational opportunities.Key Responsibilities:Providing accurate and legible notes for lectures, seminars, and group tasksReviewing notes...


  • Midlothian, United Kingdom Randstad Student Support Full time

    Are you passionate about making a difference in students' lives? Randstad Student & Worker Support is seeking reliable individuals in Edinburgh to support students with disabilities in note-taking during classes. This part-time gig offers an attractive hourly rate of £11.44, giving you the chance to contribute and thrive.Key Responsibilities:Providing...

  • Hospitality Team Lead

    3 weeks ago


    Midlothian, United Kingdom Spire Healthcare Full time

    Room Service Team Lead OpportunitySpire Healthcare is seeking a skilled Room Service Team Lead to support the efficient operation of our pantry and hotel services department.Key Responsibilities:Collaborate with clinical staff to meet the diverse needs of our hospital.Ensure cleaning tasks are completed and documented according to schedules and...

  • Hospitality Team Lead

    3 weeks ago


    Midlothian, United Kingdom Spire Healthcare Full time

    Room Service Team Lead OpportunitySpire Healthcare is seeking a skilled Room Service Team Lead to support the efficient operation of our pantry and hotel services department.Key Responsibilities:Collaborate with clinical staff to meet the diverse needs of our hospital.Ensure cleaning tasks are completed and documented according to schedules and...

  • Barista Team Lead

    4 weeks ago


    Midlothian, United Kingdom Costa Coffee Full time

    {"title": "Barista Team Lead", "content": "Lead the WayAs a Barista Team Lead at Costa Coffee, you'll be responsible for leading a team of baristas to deliver exceptional customer experiences. You'll be the face of our store, ensuring that every customer leaves feeling valued and satisfied.Key ResponsibilitiesLead shifts and support colleagues in delivering...

  • Barista Team Lead

    4 weeks ago


    Midlothian, United Kingdom Costa Coffee Full time

    {"title": "Barista Team Lead", "content": "Lead the WayAs a Barista Team Lead at Costa Coffee, you'll be responsible for leading a team of baristas to deliver exceptional customer experiences. You'll be the face of our store, ensuring that every customer leaves feeling valued and satisfied.Key ResponsibilitiesLead shifts and support colleagues in delivering...


  • Midlothian, United Kingdom Office Angels Full time

    About the RoleWe are seeking an experienced Information Management Advisor to join our client's Corporate Support team on a maternity leave cover basis. As the first point of contact for Information Management, you will provide expertise and guidance on best practices, system development, and administration, compliance monitoring, and staff training.Key...


  • Midlothian, United Kingdom Office Angels Full time

    About the RoleWe are seeking an experienced Information Management Advisor to join our client's Corporate Support team on a maternity leave cover basis. As the first point of contact for Information Management, you will provide expertise and guidance on best practices, system development, and administration, compliance monitoring, and staff training.Key...

  • Gis and Data Officer

    5 months ago


    Midlothian, United Kingdom The Wildlife Information Centre (TWIC) Full time

    We have an exciting opportunity for an enthusiastic person with knowledge of IT systems and GIS in the environment sector to join The Wildlife Information Centre’s small and dedicated team. You will be responsible for maintaining TWIC’s IT systems and databases. In acquiring, analysing and supplying biodiversity data, you will be liaising with a wide...

  • Sales Team Lead

    1 week ago


    Midlothian, United Kingdom Lookers Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager to join our team at TPS. As a Sales Manager, you will be responsible for leading and motivating the Parts Sales team to achieve and exceed sales targets while building and maintaining strong relationships with customers.Key ResponsibilitiesLead, manage and motivate the Parts Sales...

  • Sales Team Lead

    1 month ago


    Midlothian, United Kingdom Lookers Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager to join our team at TPS. As a Sales Manager, you will be responsible for leading and motivating a team of Parts Sales Executives to achieve and exceed sales targets while building and maintaining strong relationships with customers.Key ResponsibilitiesLead, manage and motivate the...