Information and Support Supervisor
2 weeks ago
Job Summary:
The Information and Support Supervisor will play a key role in providing front line support to students, staff, and visitors of the University across a range of services including Library, IT, Student Finance, and Student Administration.
Key Responsibilities:
- Provide excellent customer service while offering face-to-face and online help and information to users.
- Manage a high volume of enquiries both face-to-face and online.
- Work flexibly to respond to shifting service needs and resolve user queries whenever possible.
- Pass on enquiries that require more specialist help.
Requirements:
- CUSTOMER FOCUSED with proven customer service skills.
- TEAM OR SERVICE LEADERSHIP SKILLS.
- ABILITY TO QUICKLY LEARN NEW IT APPLICATIONS AND BUSINESS SYSTEMS.
- WELL DEVELOPED WRITTEN, VERBAL AND INTERPERSONAL SKILLS.
- ABILITY TO PROBLEM SOLVE AND BE ACCURATE AND METHODICAL.
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