Information and Support Supervisor

2 weeks ago


Midlothian, United Kingdom The University of Edinburgh Full time

Job Summary:

The Information and Support Supervisor will play a key role in providing front line support to students, staff, and visitors of the University across a range of services including Library, IT, Student Finance, and Student Administration.

Key Responsibilities:

  • Provide excellent customer service while offering face-to-face and online help and information to users.
  • Manage a high volume of enquiries both face-to-face and online.
  • Work flexibly to respond to shifting service needs and resolve user queries whenever possible.
  • Pass on enquiries that require more specialist help.

Requirements:

  • CUSTOMER FOCUSED with proven customer service skills.
  • TEAM OR SERVICE LEADERSHIP SKILLS.
  • ABILITY TO QUICKLY LEARN NEW IT APPLICATIONS AND BUSINESS SYSTEMS.
  • WELL DEVELOPED WRITTEN, VERBAL AND INTERPERSONAL SKILLS.
  • ABILITY TO PROBLEM SOLVE AND BE ACCURATE AND METHODICAL.


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