Care Coordinator

4 weeks ago


Taunton, Somerset, United Kingdom Helping Hands Full time

About the Role

Helping Hands is seeking a highly skilled Care Coordinator to support our customers and carers within the local community. As a key member of our team, you will be responsible for ensuring that customers receive the highest standards of care and support through effective allocation of staff.

Key Responsibilities

  • Support the Branch Care Manager in providing care and support to customers and carers.
  • Ensure that customers receive the highest standards of care and support through effective allocation of staff.
  • Complete direct observations and supervisions for care teams within the correct timescales.
  • Support the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
  • Reassess customers to ensure care plans are reflective of customers' needs and condition.
  • Actively seek new business opportunities and support the commercial growth of the branch.
  • Ensure that the highest levels of customer service are always provided.

About You

To be successful in this role, you will need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you will need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You will also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we offer a range of benefits, including career progression opportunities, 23 days annual leave, rising to 25 after 2 years of service, and access to our employee assistance programme. We also offer support to complete nationally recognised qualifications and a refer a friend scheme.


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