Deputy Operations Manager

3 weeks ago

Taunton, Somerset, United Kingdom Secure Care UK - Bases Full time

About the Role

We are seeking a highly motivated Deputy Care Operations Manager to join our team at Secure Care UK - Bases.

Job Summary

The Deputy Care Operations Manager will be responsible for supporting the Area Care Operations Manager in the management and motivation of a developing team. The successful candidate will ensure the delivery of high standards of patient transition care using responsible business practices within a healthcare environment.

Key Responsibilities

Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.
Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.
Be the custodian of the Code of Conduct instilling professional behaviour within the team.
Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.
Coordinate the recruitment, induction, development and retention of the team.
Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.
Observe and identify potential development areas within the team's performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.
Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.
Balance professional administration duties with the needs of the team when transitioning patients on duty.
Take accountability for own continual professional development and reflective practice for learning.
Ensure all vehicle standards are maintained to the highest level achievable.
Respond positively to change by supporting and delivering Company new initiatives.
Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.
Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.
Provide support for teams when on call.
Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.
Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.
Ensure all work activities for the teams are in line with legislation.

Secure Care Competency Profile

Our Leaders:

Safety First Level 3

Emotionally Intelligent Level 3

Commerciality Level 3

Unifying Level 3

Rational Level 3

Effective Level 3

Our core team competencies:

Considerate Level 4

Accountability Level 4

Respect Level 4

Empathy Level 4

Key Indicators to Assess Development to Line Manager:

Encourage teamwork and best practice across all bases.
Support with succession.
Start to perform duties as required by the next level.
Demonstrates commerciality.

Background & Experience:

Previous people supervision experience required.
Previous healthcare and driving experience essential.
Ability to adapt positively to change.
Able to communicate core competencies and demonstrate them as a role model for the team.

Why this Job Exists:

To deliver high standards of patient transition care using responsible business practices within a healthcare environment. To support with the management and motivation of a developing team.

Main Responsibilities and Accountabilities:

· Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.

· Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.

· Be the custodian of the Code of Conduct instilling professional behaviour within the team.

· Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.

· Coordinate the recruitment, induction, development and retention of the team.

· Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.

· Observe and identify potential development areas within the team's performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.

· Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.

· Balance professional administration duties with the needs of the team when transitioning patients on duty.

· Take accountability for own continual professional development and reflective practice for learning.

· Achieve business KPI's, goals and objectives.

· Ensure all vehicle standards are maintained to the highest level achievable.

· Respond positively to change by supporting and delivering Company new initiatives.

· Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.

· Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.

· Provide support for teams when on call.

· Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.

· Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.

· Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.

· Ensure all work activities for the teams are in line with legislation.

· Any other reasonable duties as assigned.