Reception Leadership Position
3 weeks ago
About the Role
We are seeking a skilled Reception Manager to lead our dynamic team in London and Dublin. As an integral part of our team, you will be responsible for delivering exceptional service and creating memorable experiences for clients and guests.
Main Responsibilities
- Managing the Guest Services Contract and ensuring it meets Rapport standards.
- Delivering high-quality Front of House services, including switchboard and on-site events coordination.
- Contributing to the strategic development of all sites across the UK and Ireland.
- Maintaining a hands-on approach, covering the reception desk at key operational hours.
- Developing and maintaining relationships with clients, guests, and decision-makers.
- Leading, motivating, training, and managing a diverse team.
- Analysing and effectively managing in-unit costs.
Requirements
- Share Rapport values: creating immediate rapport, effective communication, and delivering high-standard service.
- Be highly organized, passionate about delivering excellent service, and have great interpersonal skills.
- Demonstrate an excellent command of the English language, both verbally and written.
- Be IT and computer literate, self-motivated, and adaptable to changing environments.
- Possess the ability to prepare and present monthly and quarterly presentations and have a financial understanding and budget management skills.
About Rapport
Rapport is an award-winning company providing corporate organizations with fully managed front and back-of-house guest services. We offer tailored services to clients in major cities in the UK, Ireland, US, and Hong Kong.
Benefits
We offer a range of professional development opportunities, including over 50 training workshops and leadership programs. We are committed to equality of opportunity, inclusion, and diversity within the workplace.
Salary
The estimated salary for this role is £45,000 - £65,000 per annum, depending on experience.
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