Customer Service Representative

1 month ago


Basingstoke, Hampshire, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing them with accurate and timely information, and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, email, and other communication channels.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
  • Meet or exceed performance targets and quality standards.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • Basic computer skills and proficiency in Microsoft Office.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service and providing our customers with accurate and timely information. We are committed to innovation and continuous improvement, and we are always looking for talented individuals to join our team.



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