Patient Liaison Representative

7 days ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time
Job Overview:

At Optical Express, we are seeking a Patient Liaison Representative to join our team. This role involves contacting patients in Germany to promote our services and convert them into appointments or sales.

About the Role:

This is a challenging yet rewarding opportunity for results-driven individuals with excellent communication skills, fluent German, and experience in outbound sales.

The successful candidate will be responsible for exceeding targets, managing the patient pipeline, and providing exceptional after-sales service.

Responsibilities:
  1. Contact recent attendees of initial consultations
  2. Promote the lifestyle and clinical benefits of our treatments
  3. Manage the patient pipeline
  4. Provide exceptional after-sales service
Requirements:
  • Fluent German language skills
  • Excellent written and spoken English
  • Achievement within outbound sales
  • Proven track record in overachieving KPIs
  • Ability to converse and relate to a wide range of people
  • Excellent communication skills with empathy and understanding
  • Ability to deliver first-class customer service
  • Strong IT skills – database, word/excel, and email
  • Teamwork, with the skills to add value to the existing setup
Our Benefits:
  • $35,000 - $55,000 per annum salary, uncapped bonus potential
  • Free or discounted optical products/procedures
  • On-site subsidised restaurant
  • Career progression
  • Modern working environment with superb technology support
  • First-class training in our product range

Optical Express is an equal opportunities employer.


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