Customer Service Representative
1 day ago
As a Customer Service Representative with Optical Express, you will play a vital role in delivering exceptional customer experiences while driving sales growth. This is an exciting opportunity to join a dynamic team and contribute to the success of our business.
**Key Responsibilities:**
- Make contact with patients who have recently attended an initial consultation
- Promote the lifestyle and clinical benefits of our treatments
- Manage the patient pipeline
- Provide an exceptional after-sales service
Requirements:
- German language skills to fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in overachieving KPIs
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first-class customer service
- Strong IT skills – database, word/excel, and email
What We Offer:
- Salary: £23,795 per annum (plus uncapped bonus)
- Free or discounted optical products/procedures
- On-site subsidised restaurant
- Career progression opportunities
- Modern working environment with superb technology support
- First-class training in our product range
Location:
The role is based in Glasgow City Centre, offering a fantastic work-life balance with flexible working hours between 9am and 9pm (Mon-Fri) with no weekend working.
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