Student Support Liaison
19 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Student Support Liaison. As the primary point of contact for students, you will provide exceptional service and support to ensure a positive living experience.
About the RoleThe ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. You will be responsible for providing administrative support, managing student inquiries, and maintaining accurate records.
Key Responsibilities- Provide warm and friendly meet and greet services to students and visitors
- Operate a professional helpdesk and telephone service to promptly respond to student queries
- Manage student inquiries via email, website, and in person, providing accurate and appropriate advice and information
- Contribute to various back-office functions, providing administrative support to the operations team and General Manager
To succeed in this role, you should possess:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
As a valued member of our team, you can expect:
- A generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work
- Access to a range of exclusive retail discounts to make your money go further
- Take your special day off - enjoy your birthday with a well-deserved break from work
- Stay active and eco-friendly with our cycle-to-work scheme
- Make a difference in the community with 2 charity days per annum
We believe in equal opportunities and inclusivity, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
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