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Medical Receptionist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Furlong Medical Centre Full time
About the Role

We are seeking a highly organized and customer-focused Medical Receptionist to join our team at Furlong Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities
  • Greet and direct patients, ensuring a smooth and efficient experience.
  • Manage appointments, including booking, cancelling, and re-arranging as needed.
  • Process repeat prescription requests and accurately record patient information.
  • Register new patients, ensuring all necessary documentation is completed and up-to-date.
  • Provide administrative support to our healthcare team, including preparing for surgeries and maintaining secure records.
  • Support QOF/QIF and enhanced service targets, as directed by the Practice Manager/Customer Care Lead.
Requirements
  • Experience working on reception in a healthcare setting.
  • Knowledge of using word and excel preferred.
  • Desirable: experience in a GP practice, Emis health system, Docman system, or ICE system.
About Us

Furlong Medical Centre is a friendly and well-organized practice, committed to providing high-quality patient care. Our team consists of 3 GP Partners, 3 Advanced Nurse Practitioners, 2 Pharmacists, 2 Practice Nurses, and 3 Healthcare Support Workers. We are proud of our excellent Management Team and administration support staff.