Hospitality Operations Manager
7 days ago
We are a hospitality business with 20 units across Scotland, committed to delivering exceptional customer experiences. We seek a seasoned Hospitality Operations Manager to spearhead the revitalisation of underperforming venues, driving revenue growth and profitability through strategic planning and leadership.
About the RoleThe successful candidate will have a proven track record of turning around sites with great potential but fallen into a cycle of poor performance. With 4-5 years of experience in venue management or a similar role, you will lead the development and implementation of structured plans to improve venue performance, while overseeing daily operations for efficiency and effectiveness.
Key Responsibilities- Identify challenges in individual venues and provide fixes to support our business.
- Develop and implement strategies to drive excellent customer service, revenue growth, and profitability.
- Oversee maintenance and improvement of venue facilities.
- A competitive salary range of £50k-£55k per annum, dependent on experience.
- Performance-related bonus opportunities.
- Staff discount ranging from 25% to 40%.
- Contributory Pension Scheme.
- Regular team socials.
- Your birthday off.
- Life Assurance Cover.
We offer access to our 24/7 Employee Assistance Program and promote a healthy work-life balance.
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