Night Hospitality Supervisor

1 day ago


Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time
About Klarent Hospitality

Klarent Hospitality operates a portfolio of hotels across the UK and Ireland, offering a unique opportunity for growth and development within our organization. Our company philosophy is centered around delivering exceptional customer experiences, nurturing talent, and driving performance.

Job Summary

We are seeking an experienced Night Supervisor to provide reception services for guests during night hours. As a key member of our front desk team, you will contribute to creating a positive first impression for our guests and ensure a smooth check-in/check-out experience.

Main Responsibilities:
  • Provide exceptional customer service to guests, resolving queries in a timely and efficient manner.
  • Ensure a seamless reception experience, including check-in/out and audit procedures.
  • Communicate effectively with the Night Manager and Night Team, sharing relevant feedback and information.
  • Complete nightly audits and reports accurately and efficiently.
Requirements

To succeed in this role, you will need:

  • Previous experience in a customer-focused industry.
  • A positive attitude and excellent communication skills.
  • The ability to work independently and as part of a team.
  • Strong IT proficiency and adaptability.
Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Additional benefits include:

  • Staff, Friends & Family discount within our hotel portfolio.
  • Modern uniforms and meals on duty.
  • A social calendar of events and learning opportunities.


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