CRM Operations Manager

4 days ago


South East England, United Kingdom 3Search Full time

Job Opportunity

About the Role

We are seeking a highly skilled CRM Operations Manager to join our team at 3Search. As a key member of our marketing team, you will be responsible for setting up and optimizing automated journeys across the customer lifecycle, from onboarding to winback.

Key Responsibilities

  • Develop and implement customer retention strategies to improve Life Time Value (LTV) and reduce churn
  • Manage the relationship and ownership of Klaviyo, ensuring that all key features allowing for personalization are maximized
  • Drive content creation across different marketing assets, adopting a personable tone of voice
  • Collaborate with cross-functional teams to align CRM efforts with business objectives

About You

We are looking for a seasoned CRM professional with at least 4 years of experience in a D2C environment. You should have a proven track record of driving customer engagement and retention strategies in a resource-constrained environment.

What We Offer

As a CRM Operations Manager at 3Search, you will have the opportunity to shape and define what CRM looks like for our business, with ambitions to grow the role into a CRM team over time.



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