Delivery Coordinator

2 weeks ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time
{"title": "Delivery Coordinator", "content": "Job Summary

We are seeking a skilled Delivery Coordinator to join our team at Focus Group. As a key member of our operations team, you will be responsible for providing excellent customer service and ensuring the timely delivery of services to our internal teams, resellers, and customers.

Key Responsibilities
  • Provide provisioning services for WLR, Broadband, SIP, and Number Management, ensuring timely delivery and effective communication with stakeholders.
  • Interact with suppliers and their escalation teams to resolve issues and ensure services are delivered to agreed timescales.
  • Answer phone calls within target times and meet personal call targets, providing exceptional customer service.
  • Chase, update, and follow through on orders, including escalations, to ensure timely completion.
  • Collaborate with the Provisioning Manager to update on provisioning orders and potential issues.
  • Contribute to the development of best practices and continual service improvement within the team.
Requirements
  • Understanding and experience in WLR provisioning, Broadband provisioning, SIP Provisioning, and Number porting.
  • Customer service-focused with excellent telephone manner and attention to detail.
  • Exceptional numeracy, written, and data entry skills, with the ability to follow process and build rapport with customers and colleagues.
About Focus Group

We are a fast-paced and growing company, proud to be one of the UK's fastest-growing independent providers of essential business technology. We value passion, potential, and a willingness to learn, and we're committed to creating an inclusive, collaborative, and rewarding environment where you can thrive.

We're proud to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

", "lang_code": "en-US"}
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