Technical Field Support Specialist

17 hours ago


Belfast, United Kingdom Fusion People Full time

Job Overview:

We are seeking a skilled Technical Field Support Specialist to join our team in Belfast. As an EPOS Systems Engineer, you will be responsible for providing expert technical support to retail stores in your coverage area.

About the Role:

This is a field-based position that requires excellent problem-solving skills and the ability to work independently. You will be working with EPOS systems and self-checkouts, performing break fix and maintenance tasks as required.

Salary Information:

The estimated salary for this role is £134.46 per day, paid hourly at time and a half or double time for overtime. PAYE option available.

Duties and Responsibilities:

  • Incident Handling: Perform troubleshooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools.
  • IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
  • Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.

Requirements:

  • Proven track record of more than 1 year as a Service Technician.
  • Successfully completed education in IT- or mechatronic/electronic-related profession.
  • PC literacy and good knowledge and application of the relevant tools and methods.

Benefits:

  • You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role.
  • A normal day would be working from 8am to 6pm with a one hour break in between.

Contact Us:



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