Epos Technology Support Technician

23 hours ago


Belfast, United Kingdom Field Solutions Group Full time
Technical Support Role
Field Solutions Group is seeking a skilled Epos Technology Support Technician to join our team. As a key member of our technical support team, you will provide expert-level support for our clients' Epos equipment, including troubleshooting, repair, and maintenance. Your exceptional customer service skills and ability to communicate effectively with clients at all levels will be invaluable assets in this role. The estimated salary for this position is £55,000 per annum, considering the level of expertise required and the importance of this role in our organization.

Responsibilities
Your key responsibilities will include:
  1. Providing technical support for Epos equipment, including troubleshooting and repair
  2. Collaborating with other engineers to resolve complex technical issues
  3. Maintaining accurate records of client interactions and technical support activities
  4. Developing and implementing effective technical support strategies to improve client satisfaction

Qualifications
To be considered for this role, you must have relevant experience working on Epos devices, excellent IT and networking skills, and a strong understanding of Epos technology. Additionally, having manufacturer training on Epos machines or manufacturers, experience with IT solutions, and knowledge of Xerox Print/Pressers/Cutters/Production machines would be highly advantageous.
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