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Customer Service Representative
2 months ago
Join Our Team as a Customer Service Advisor
The Portfolio Group is seeking a talented Customer Service Advisor to join our vibrant company with incredible growth plans. As a leading provider of information resources for HR, Tax & Accounting Professionals, we are committed to delivering exceptional service and building a career with our team.
Key Responsibilities:
- Deliver Excellent Service: Provide fast and effective solutions to our clients, ensuring their needs are met and exceeded.
- Manage Online Reviews: Ensure all online reviews are dealt with efficiently and professionally, maintaining a high standard of service.
- Resolve Member Service Issues: Address and resolve all member service issues in a timely manner, ensuring client satisfaction.
- Manage Online Reputation: Monitor and respond to all online reviews for the business, maintaining a positive online presence.
What We're Looking For:
- Strong Communication Skills: Ability to communicate effectively with the team and clients, providing clear and concise information.
- Time Management Skills: Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
- Problem-Solving Skills: Ability to analyze and resolve complex issues, providing creative solutions.
Benefits:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, allowing you to recharge and relax.
- PerkBox Discounts: Access to exclusive discounts and perks, enhancing your work-life balance.
- Social Events: Regular social events and team-building activities, fostering a positive and supportive team culture.
- Contributory Pension Scheme: A contributory pension scheme, providing a secure financial future.
- Private Health Insurance: Private health insurance after 5 years of service, ensuring your health and wellbeing.
