Global Process Improvement Strategist

1 day ago


Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full time

At Amazon UK Services Ltd., we are seeking a highly skilled Global Process Improvement Strategist to join our WWDE Concessions Program team.

About the Role

This is an exciting opportunity for a strategic thinker to drive process improvements across global Concessions policy roadmap workflows. The successful candidate will have experience in influencing business owners and supporting decision making in rapidly evolving environments.

The role requires a self-starter with strong analytical and interpersonal skills, able to work through ambiguity and lead controls improvement efforts. You will perform deep dive analytics on existing processes, identify areas for improvement, and develop data-based recommendations for enhancements.

As a member of our WWDE team, you will collaborate with senior leaders, tech partners, and product teams in India and North America to deliver multi-phased policy migration and tooling improvements. Your contributions will have a direct impact on customer satisfaction and the overall success of our Customer Service organization.

About the Team

You will be based in EDI7 and work closely with our tech and product partner teams to deliver impactful process improvements. This role offers extensive cross-functional partnership exposure with business and finance stakeholders, allowing you to identify best practices and lead controls improvement efforts.

What We Offer

We offer a competitive salary range of £85,000 - £110,000 per annum, depending on experience. In addition to your base salary, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Our ideal candidate has:

  • Experience using data and metrics to determine and drive improvements;
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership;
  • Experience in program or project management;
  • Proficiency in SQL, Access, and Advanced Excel skills;
  • Experience in defect reduction techniques such as Lean and Six Sigma;
About Amazon UK Services Ltd.

Amazon UK Services Ltd. is one of the largest customer service organizations in the world, providing support to customers 24/7 in over 20 languages. Our Customer Service team is an essential part of Amazon's mission to be 'Earth's most customer-centric company.'



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