Customer Service Representative

1 month ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly motivated and personable individual to join our team as a Customer Service Advisor. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring that our clients receive a safe and secure lifestyle.

Key Responsibilities
  • Take incoming calls from retired Homeowners, responding to emergencies, fire panel alarms, security entry calls, and speaking to people keen to hear a friendly voice
  • Log each call in our CRM system to ensure accurate and detailed information
  • Remain alert and available for the next customer
Requirements
  • Customer service experience, preferably from call centres, retail, hospitality, or the care sector
  • Excellent listening and communication skills, motivated, reliable, resilient, empathetic, flexible, and calm in a crisis
  • Good standard of English and IT skills
About Us

Careline Support Ltd is a leading provider of telephone support services to over 10,000 retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points and are looking for talented individuals to join our team.

Why Work for Us?
  • Competitive salary starting from £20,000 per annum, negotiable depending on experience
  • Fantastic colleague benefits
  • Variety of shifts to fit with your lifestyle
  • Supportive and friendly team
  • Free tea and coffee
  • Extensive training and career development opportunities


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