Customer Service Representative
4 weeks ago
We are seeking a highly motivated and empathetic individual to join our team as a Customer Service Representative. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring that our clients receive the support they need.
Key Responsibilities:
- Respond to incoming calls from clients, providing a friendly and supportive service
- Log each call into our CRM system, ensuring accurate and timely recording of information
- Liaise with Lodge Managers to ensure seamless communication and support
- Remain alert and available for the next customer, providing a flexible and responsive approach
Requirements:
- Excellent customer service skills, with a focus on empathy and understanding
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Good communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Flexibility to work on a roster basis, including some weekends and Bank Holidays
About Us
Careline Support Ltd is a leading provider of telephone support services to retired homeowners in the UK. We are committed to delivering a first-class level of service, and our team is dedicated to making a positive difference in the lives of our clients. If you are a motivated and caring individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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