Customer Service Representative

4 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly motivated and empathetic individual to join our team as a Customer Service Representative. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring that our clients receive the support they need.

Key Responsibilities:

  • Respond to incoming calls from clients, providing a friendly and supportive service
  • Log each call into our CRM system, ensuring accurate and timely recording of information
  • Liaise with Lodge Managers to ensure seamless communication and support
  • Remain alert and available for the next customer, providing a flexible and responsive approach

Requirements:

  • Excellent customer service skills, with a focus on empathy and understanding
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Good communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Flexibility to work on a roster basis, including some weekends and Bank Holidays

About Us

Careline Support Ltd is a leading provider of telephone support services to retired homeowners in the UK. We are committed to delivering a first-class level of service, and our team is dedicated to making a positive difference in the lives of our clients. If you are a motivated and caring individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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