Head of Asset Management Services

6 days ago

Warrington, United Kingdom hireful Full time
Job Title: Group Head of Asset Maintenance

Salary: £60,000 - £80,000 per annum, depending on experience

This role offers a unique opportunity to lead our Asset Maintenance Team, ensuring the efficient and customer-focused delivery of Repairs & Maintenance (R&M) services. As Group Head of Asset Maintenance, you will oversee an annual programme of £35m, including responsive repairs, damp & mould, disrepair, voids management, and estate management services.

The ideal candidate will have extensive experience of managing large-scale contracts, responsive repairs, damp & mould, disrepair, and vacant property management, coupled with knowledge of CDM legislation and contract law. You will be responsible for driving performance and enhancing customer experience by utilising innovative data analytics to inform decision-making and ensure the highest standards of customer satisfaction, quality, and service delivery.

Key Responsibilities:
  • Lead, motivate, and develop the Maintenance teams (R&M, damp & mould, disrepair, voids, and estate services) to ensure they provide high-quality services to customers and other internal and external customers while ensuring high levels of customer satisfaction.
  • Lead on the contract administration of the repairs and maintenance contract with HMS and be accountable for managing key, complex stakeholder relationships across Warrington, St Helens, and Liverpool.
  • Track and monitor customer satisfaction levels across Asset Maintenance Services and develop action plans to improve performance.
  • Lead on performance relating to customer complaints to ensure complaints are dealt with in a timely manner to the satisfaction of customers and within the performance framework.
  • Inspire and motivate staff as part of a High-Performance Culture to deliver the Asset Management Strategy, operational plan, and the key objectives for Asset Maintenance in order to continually develop individuals and seek opportunities for personal development and growth.
  • Act as a coach and mentor in the development of staff and team competencies to promote change, innovation, continuous improvement, and management of risk.
  • Provide clear management that builds an environment based on trust, mutual respect, and integrity, where everyone takes individual accountability and responsibility while working together as a team.
  • Be responsible for staff development, recruitment, deployment, motivation, performance management, training, absence management, and discipline.
  • Continuously evaluate the existing processes and procedures to ensure that Maintenance services are being delivered in the most efficient and effective manner and, if not, initiate appropriate action.
  • Oversee the coordination of disrepair claims and ensure all works/processes are completed in line with the disrepair protocol.
  • Be responsible for monitoring productivity, performance, and financial compliance of the maintenance teams in line with agreed targets, including preparation and submission of relevant LOC and Board papers and associated project progress reports.
  • Monitor budget expenditure levels for maintenance workstreams and manage the budgets accordingly to ensure adherence to budgets and forecasts.
  • Ensure all maintenance works are delivered in an efficient manner, ensuring all health and safety legislation is met at all times.

Requirements:
  • Degree-level education in construction or property-related discipline or equivalent relevant training/experience.
  • Relevant management & leadership experience commensurate with the role.
  • Membership in RICS, CIOB, or an equivalent professional body is advantageous.
  • Able to demonstrate a significant knowledge of leading and management maintenance services with a specific focus on the Client/Contractor split gained through extensive and relevant experience.
  • Extensive experience of developing and implementing property performance techniques.
  • Extensive experience of leading and managing technical roles in a maintenance in a housing or property management-led organisation.
  • A successful track record of achievement at managerial level in shaping and implementing change through good project management and the use of measured performance data.
  • Evidence of transforming business processes to improve the customer experience, process, and business performance based on intelligence-led data and strong project management skills.
  • Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.
  • Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers.

Interview Process:

The interview will assess candidate behaviours and competencies to evaluate their suitability for the role. By exploring past experiences, they aim to understand their skills & experience, ensuring they find individuals who align with their values and can thrive within their team.

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