Maintenance Compliance Officer
5 days ago
We are seeking a highly skilled and proactive Maintenance Compliance Manager to join our team at GRAHAM ASSET MANAGEMENT LIMITED. As the main interface between clients and our maintenance team, you will be responsible for facilitating communication and ensuring seamless service delivery.
The ideal candidate will have a strong technical background, with relevant engineering qualification and proven success in a similar facilities management role. You should possess excellent technical expertise in a wide range of building services and M&E disciplines, as well as proficiency in Microsoft Office, particularly Excel.
This is an excellent opportunity for a motivated individual to take their career to the next level. With a competitive salary of £45,000 - £55,000 per annum, you will be rewarded for your hard work and dedication. Plus, enjoy up to 36 days of paid annual leave for a healthy work-life balance, generous company pension, free life assurance, and much more
Key Responsibilities:- Client and Engineer Liaison: Act as the main interface between clients and our maintenance team, using in-house software to facilitate communication.
- Job Management: Log and track calls and jobs through our helpdesk software (IFS), addressing requests received by phone, email, or in person.
- Order Processing: Generate purchase orders for engineers and subcontractors as needed.
- Customer Service: Address client and subcontractor queries and complaints as the first point of contact, resolving issues professionally and promptly.
- Performance Monitoring: Oversee job progress against KPIs, manage response and rectification times, and apply escalation procedures when required.
- Data Management: Keep internal systems updated, produce daily/weekly reports, and ensure data accuracy for client and management review.
- Administrative Support: Handle general administrative tasks and communications to support effective service delivery.
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Contract Compliance Officer
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