Facilities Management Coordinator

10 hours ago


Warrington, Warrington, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full time
About Us:

GRAHAM ASSET MANAGEMENT LIMITED is a leading provider in Facilities Management, proud to be an employer of choice. We celebrate the diversity within our workforce and recognize every individual's contribution to our success.

We offer a competitive salary of £52,000 - £62,000 per annum and a comprehensive benefits package that includes generous leave, financial security, health and wellness, wellbeing support, career growth, and additional perks.

Our ideal candidate will have a strong technical background, with relevant engineering qualification and proven success in a similar facilities management role. They should possess excellent technical expertise in a wide range of building services and M&E disciplines, as well as proficiency in Microsoft Office, particularly Excel.

Key Responsibilities:
  • Act as the main interface between clients and our maintenance team, using in-house software to facilitate communication.
  • Log and track calls and jobs through our helpdesk software (IFS), addressing requests received by phone, email, or in person.
  • Generate purchase orders for engineers and subcontractors as needed.
  • Address client and subcontractor queries and complaints as the first point of contact, resolving issues professionally and promptly.
  • Oversee job progress against KPIs, manage response and rectification times, and apply escalation procedures when required.
  • Keep internal systems updated, produce daily/weekly reports, and ensure data accuracy for client and management review.
  • Handle general administrative tasks and communications to support effective service delivery.


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