Facilities Management Coordinator
10 hours ago
GRAHAM ASSET MANAGEMENT LIMITED is a leading provider in Facilities Management, proud to be an employer of choice. We celebrate the diversity within our workforce and recognize every individual's contribution to our success.
We offer a competitive salary of £52,000 - £62,000 per annum and a comprehensive benefits package that includes generous leave, financial security, health and wellness, wellbeing support, career growth, and additional perks.
Our ideal candidate will have a strong technical background, with relevant engineering qualification and proven success in a similar facilities management role. They should possess excellent technical expertise in a wide range of building services and M&E disciplines, as well as proficiency in Microsoft Office, particularly Excel.
Key Responsibilities:- Act as the main interface between clients and our maintenance team, using in-house software to facilitate communication.
- Log and track calls and jobs through our helpdesk software (IFS), addressing requests received by phone, email, or in person.
- Generate purchase orders for engineers and subcontractors as needed.
- Address client and subcontractor queries and complaints as the first point of contact, resolving issues professionally and promptly.
- Oversee job progress against KPIs, manage response and rectification times, and apply escalation procedures when required.
- Keep internal systems updated, produce daily/weekly reports, and ensure data accuracy for client and management review.
- Handle general administrative tasks and communications to support effective service delivery.
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