Logistics Operations Manager
2 days ago
We are seeking a highly skilled Supply Chain Manager to join our team at Diffusion Group, an award-winning British manufacturer with a 60-year reputation for designing and delivering exceptional thermal comfort solutions.
The successful candidate will be responsible for developing a customer-led ethos in the Supply Chain teams, ensuring effective communication with stakeholders, and planning and controlling activities to support key performance indicators (KPIs).
A competitive salary of £55,000 is on offer, negotiable depending on experience, along with up to 10% company bonus, annual leave, company pension, and more.
Key Responsibilities:- Customer Focus: Develop a customer-centric approach in the Supply Chain teams, ensuring all individuals understand their role in delivering excellent service.
- Complaint Resolution: Effectively investigate and resolve customer complaints, implementing corrective actions to prevent reoccurrence.
- Capacity Management: Establish a model to balance local manufacture, third-party manufacture, raw material vendors, and finished goods suppliers to meet customer demand cost-effectively.
- Team Leadership: Lead the team by setting clear measures for KPIs, tracking performance, and establishing corrective action plans.
- Quality Assurance: Ensure Quality standards are understood and adhered to by the external supply chain and Warehouse, training internal and external staff as needed.
- Inventory Management: Establish and maintain appropriate inventory levels, ensuring accurate goods-in and inventory controls to meet business needs.
- Warehouse Operations: Implement best practice in warehouse operations, including stock accuracy, cycle counts, operating system utilization, FIFO, pick face utilization, and quarantine procedures.
- Health and Safety: Ensure the Supply Chain team operates within company and legal health & safety requirements, minimizing the risk of accident or injury.
- Experience: 3-5 years of relevant Supply Chain Management experience.
- Skills: Adept in Excel, people management, significant experience in supply planning, managing external supply base and procurement teams, budget achievement, financial management, senior leadership level experience, negotiation, problem-solving, and continuous improvement.
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