Logistics Operations Manager

2 days ago


East Molesey, Surrey, United Kingdom DIFFUSION GROUP Full time
About the Role

We are seeking a highly skilled Supply Chain Manager to join our team at Diffusion Group, an award-winning British manufacturer with a 60-year reputation for designing and delivering exceptional thermal comfort solutions.

The successful candidate will be responsible for developing a customer-led ethos in the Supply Chain teams, ensuring effective communication with stakeholders, and planning and controlling activities to support key performance indicators (KPIs).

A competitive salary of £55,000 is on offer, negotiable depending on experience, along with up to 10% company bonus, annual leave, company pension, and more.

Key Responsibilities:
  • Customer Focus: Develop a customer-centric approach in the Supply Chain teams, ensuring all individuals understand their role in delivering excellent service.
  • Complaint Resolution: Effectively investigate and resolve customer complaints, implementing corrective actions to prevent reoccurrence.
  • Capacity Management: Establish a model to balance local manufacture, third-party manufacture, raw material vendors, and finished goods suppliers to meet customer demand cost-effectively.
  • Team Leadership: Lead the team by setting clear measures for KPIs, tracking performance, and establishing corrective action plans.
  • Quality Assurance: Ensure Quality standards are understood and adhered to by the external supply chain and Warehouse, training internal and external staff as needed.
  • Inventory Management: Establish and maintain appropriate inventory levels, ensuring accurate goods-in and inventory controls to meet business needs.
  • Warehouse Operations: Implement best practice in warehouse operations, including stock accuracy, cycle counts, operating system utilization, FIFO, pick face utilization, and quarantine procedures.
  • Health and Safety: Ensure the Supply Chain team operates within company and legal health & safety requirements, minimizing the risk of accident or injury.
Required Skills and Qualifications:
  • Experience: 3-5 years of relevant Supply Chain Management experience.
  • Skills: Adept in Excel, people management, significant experience in supply planning, managing external supply base and procurement teams, budget achievement, financial management, senior leadership level experience, negotiation, problem-solving, and continuous improvement.


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