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Senior Service Manager
2 months ago
Job Summary:
The Senior Service Manager will be responsible for leading a cross-functional team to complete commissioning activities and ensure the successful execution of Long-Term Service Agreements (LTSA's) for Battery Energy Storage Systems (BESS) projects. This will include managing the daily operations of the regional service team, scheduling resources to complete commissioning tasks, and ensuring the performance of service engineers and technicians.
Key Responsibilities:
- Ensure all personnel are trained and follow environmental, health, and safety policies and procedures.
- Responsible for the performance of service engineers and technicians as well as their day-to-day activities.
- Accountable for Profit and Loss (P&L) including budget, staffing, and CAPEX/OPEX development.
- Establish and maintain Key Performance Indicators (KPI's) to ensure sites are in accordance with contractual obligations and manufacturers' requirements, including achieving capacity and availability guarantees.
- Negotiate subcontractor service agreements.
- Prepare and review detailed scopes of work for service team and subcontractors.
- Review and approve maintenance reports.
- Evaluate and recommend opportunities to improve operational efficiencies.
- Determine spare part requirements and track spare part inventory.
- Analyze performance data, determining root cause and performance trends.
- Oversee the preparation of monthly reports to clients/owners and present performance metrics and KPI's.
- Assist with the negotiation of LTSA's with clients/owners and Sub-LTSA's with service providers.
- Build, develop, and grow business relationships vital to the success of the project.
- Complete other duties and projects as assigned.
Requirements:
- Minimum 10 years' work experience in a service environment that includes electrical systems, controls systems, network communication hardware, and power generation hardware.
- Minimum 5 years management and personnel management experience.
- Engineering (Electrical or Mechanical) degree or diploma. Equivalent work experience will be considered.
- Knowledge of general and national codes, medium voltage power systems, and Energy Storage system applications is an asset.
- Strong negotiation, facilitation, risk management, and consensus building skills.
- Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts.
- Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality.
- Must possess a valid driver's license with a driving record.
- Must be able to travel to regional locations as needed.
- Ability to function successfully both independently and within a team.
- Demonstrated professional appearance and conduct.
- Work will be performed in a standard office environment, in front of a computer monitor, and will involve sitting, bending, standing, walking, typing, reaching.
Benefits:
Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a Retirement Plan, medical/dental/life/disability program, vacation, and sick days.
Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
