Business Operations Specialist

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Expert Employment Full time
Job Title: Business Service Analyst

Expert Employment is seeking a highly skilled Business Service Analyst to join our team. As a Business Service Analyst, you will play a critical role in driving business process improvements and optimizing service delivery.

Key Responsibilities:
  1. Process Mapping and Analysis: Document and map service business processes to identify areas for improvement.
  2. Business Needs Analysis: Analyze service business needs and identify business problems to develop effective solutions.
  3. Documentation and Training: Develop and maintain Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
  4. Data Analysis and Reporting: Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
  5. SQL Report Writing: Perform SQL report writing as needed to support business decision-making.
  6. Training and Development: Create and conduct FSM system training to ensure effective adoption and utilization.
Requirements:
  1. Bachelor's degree in engineering, business, or a related field.
  2. Two to three years of experience in an analytical role supporting a service operation.
  3. Experience with Field Service Management systems.
  4. SQL report writing experience.


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