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Business Operations Specialist
2 months ago
Expert Employment is seeking a highly skilled Business Service Analyst to join our team. As a key member of our organization, you will play a crucial role in driving business process improvements and optimizing service delivery.
Key Responsibilities:- Process Mapping and Analysis: Document and map service business processes to identify areas for improvement.
- Business Needs Analysis: Analyze service business needs and identify business problems to develop effective solutions.
- Documentation and Training: Develop comprehensive documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents to support Field Service Management system implementation.
- Reporting and Data Analysis: Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts using Power BI and other analysis tools to drive business insights.
- SQL Report Writing: Perform SQL report writing as needed to support business requirements.
- Training and Development: Create and conduct FSM system training to ensure effective adoption and utilization.
- Bachelor's degree in engineering, business, or a related field.
- Two to three years of experience in an analytical role supporting a service operation.
- Experience with Field Service Management systems.
- SQL report writing experience.